One of the reasons why I love Asia is the customer service. Dealing with Online, my local internet service provider is a prime example.
Every visit to the Online-office is a bliss. Even before I'm off my moto there's a security guard there to wish me a pleasant day. He opens the door while I enter the air-con office. The interior is stylish blue with touches of orange, according to the company-color-scheme. Most of the time there are about 3 women there to welcome me. They wear sexy blue flight-attendant-like suits with the orange Online-company-logo on their blouses. After they all greeted, one will invite me over to her desk. I sit down in a very comfortable blue chair and she informs (with a beautiful smile) how she can help me today. It's consumer heaven!
One time I didn't have an internet connection for half a day so I went over there to complain. After all the usual greetings and smiles I was assured there would be a technician at my place in 15 minutes (I live just around the corner). Ten minutes later the man was there. Without looking at anything he asked politely if I had rebooted my router after the last power cut. After noticing my blank stare, he explained very patiently how to do this. Then he was about to leave without any payment or charge. I stopped him in his track and gave him a handsome tip. Clearly the problem was entirely my fault but this on-site support by a technician was free of charge nevertheless! Even better; this dude was extremely polite and didn't even vaguely suggest that I was just another dumb barang wasting his time…
The best part is that I pay my subscription monthly in cash. Every month I get an e-mail with a friendly invitation to come by the Online office. With a big smile I stuff some dollar bills in my pocket and get on my moto. Paying an ISP was never this much fun!
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